1. Overview
At 5N6, we are committed to ensuring our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we are here to assist you. This policy outlines how you can return products and request refunds, and it explains our procedures for handling these requests.
2. Eligibility for Refunds
To be eligible for a refund:
- The item must be returned within 30 days of the purchase date.
- The item must be unused, in the same condition that you received it, and in its original packaging.
- You must provide proof of purchase (e.g., order confirmation email or receipt).
3. Non-Refundable Items
Certain items are exempt from refunds:
- Customized or personalized orders (these are non-refundable unless faulty or damaged upon arrival).
- Items that have been used, damaged, or altered.
- Clearance or sale items (unless they are faulty).
4. Return Process
To initiate a return:
- Contact Us: Visit our Contact Page on our website to reach out to us with your order number and reason for the return.
- Receive Return Authorization: We will provide you with instructions on how to return your item.
- Return the Item: Send the item back to us at 53H De Parys Avenue, Bedford, MK40 2TR. Ensure it is securely packaged to avoid damage during transit.
5. Refund Process
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was faulty.
6. Exchanges
If you received a defective or damaged item, we will replace it with a new one at no additional cost. Please contact us within 14 days of receiving the item to arrange an exchange.
7. Late or Missing Refunds
If you haven’t received a refund within the specified time frame:
- Check Your Bank Account: It may take some time before your refund is officially posted.
- Contact Your Bank or Credit Card Company: Processing times vary by financial institution.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us using the information on our Contact Page.
8. Contact Information
If you have any questions regarding this refund policy, please contact us at:
- Phone: 01234 900 256
- Address: 5N6, 53H De Parys Avenue, Bedford, MK40 2TR
- For further inquiries, please visit our Contact Page on our website.